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Squarespace Templates and resources to help you easily build and launch your website!
 

support

 

Welcome to our Squarespace Template Support page! Here you will find helpful articles, FAQs & important policies.

 
 
FAQs
Terms & Policies
Helpful Articles
Submit a Support Ticket
 
 
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FAQs

 

What is Squarespace?

Squarespace is a website creation platform. It's DIY friendly and easy to use.

Will I need to purchase anything extra on top of the template?

You will have to purchase a Squarespace account subscription and a Domain name additional to your one off template purchase. You can score a free Domain through Squarespace with your yearly subscription.

How much does Squarespace cost?

You can view the current rates here.

What do I use to edit the graphics?

You may need Photoshop to edit your template graphics, most people download a free trial for this which is available to anyone here.

Not all templates require Photoshop as some have Canva graphics included. Depending on the template, you may need to upgrade to 'Canva For Work' (a paid verson of Canva) for best results. We recommend using the 30 day free trial of this upgrade.

Please read each template description carefully to see if that particular template uses Photoshop or Canva (or both).

Is there any coding involved?

Nope. All of our templates use DIY friendly features and you won't need to code anything!

Could I hire someone to build out the template for me?

All of our templates are made with the DIY user in mind, they're easy to follow step by step instructions. But if you get stuck, submit a support ticket (below) and we'll do our best to help.

Can I edit the template?

Yes! You can edit every part of the template including fonts, colors, layout and images. We encourage you to follow the template, but make the design unique to you and your business.

Why do I have to build the template myself?

Squarespace doesn't allow for you to simply install a template, so, our templates will need to be pieced together by you. It's super simple as we have created tutorial videos to show you how to build the whole thing step by step. We've also included the demo images and text from the template, so you can build it out exactly the same, then go back and easily add your own content. If you know how to use a computer, you can do this!

What if I don't know how to use Squarespace?

The great thing about Squarespace is that it's DIY friendly. When you purchase a tempate you get access everything you need to know to build the template and become a whiz at Squarespace!

I like the template, but can I use my own logo, colors, photos and graphics?

Totally! We encourage you to change the template to fit with your brand, and we will show you how you can add your own logo, photos, colors and graphics.

Can I Blog on my Squarespace site?

Yes! Squarespace is amazing for blogging and really simple. Every Squarespace site comes with a built in Blog.

Can I add an e-commerce shop to my Squarespace site?

Yes! Squarespace offers a built in, simple e-commerce store function for your website. You can add it to any template.

 
 
 
 
 

policies


TEMPLATE TERMS & CONDITIONS

Each template purchase may only be used for one website only. Each template much have the "Template Design by Big Cat Creative" credit at the bottom.

If you are using the template to build a design for a client, you are prohibited from claiming or promoting these website designs as your own and must retain the credit at the bottom of the website "Template Design by Big Cat Creative".

You may not resell the design or claim the design as your own. 

You may not share the theme or any design elements we provide with anyone else.

All photographs used in the templates are sourced from free stock image websites, but we can’t guarantee that they will always be free to use. To avoid any licensing issues, you are required to replace these photographs with your own / source images yourself. We hold no liability for any image licensing issues that may occur through the use of the supplied images.

All fonts used in the Design are either built into Squarespace or downloadable. I have provided download links where necessary.

Please note that due to the design limitations of Canva, there may be some slight differences between the original template Photoshop graphics and the Canva graphics, and, some design elements provided in the Canva templates might not be as customizable as they would be in Photoshop. In most cases there’s little to no difference and almost all elements are completely customizable. If this is a concern for you, please fill out the form at the bottom of the page with the specific template you are enquiring about, and we can tell you exactly what differences or limitations there may be. Depending on the template, you may need to upgrade to 'Canva For Work' (a paid version of Canva) for best results.

You will need a Squarespace subscription and you may need Photoshop/Canva to use these templates. Please read each template description carefully to see what is needed for that particular template.

All prices are in USD.


REFUND POLICY

Due to the fact that our products are digital, they cannot be returned or exchanged. We cannot issue refunds after the purchase is made. Please be sure to review the template demos and features, the FAQs and support, and program requirements prior to purchasing. If you have any theme specific questions, please use the form at the bottom of the page to contact us.


TEMPLATE SUPPORT POLICY

We are here to support you throughout your Template install. Even though we’ve worked really hard to make it as simple as possible for you, we understand that there are times when you may have a few questions!

Outlined below is some information about the support we can offer while you're building your website. 

We are happy to help you with issues relating to the template itself, the install/build, the downloads, the provided files + any problems that might arise with these. 

Unfortunately, we don't have the capacity to help with general Squarespace related questions, template modifications, coding modifications or any problems that might arise from them, or any problems you are having with software.

Please understand that our Squarespace Templates are designed for DIY, you are required to build out the design yourself. Knowledge of how to use a computer well is necessary. If you don't think you're up to this task, I would suggest outsourcing a custom design or someone to help you install the template.

If you need support you must submit a ticket at the bottom of this page and we aim to get back to you within 24 hours (Mon-Fri)


 
 
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helpful articles & tutorials

 
 
 
 

submit a support ticket

Please make sure you have read all of the FAQ above and have read the support policy before you submit a ticket. We aim to get back to you within 24 hours (Mon-Fri). 

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