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Squarespace Templates and resources to help you easily build and launch your website!
 

support

 

Welcome to our Squarespace Template Support page! Here you will find helpful articles, FAQs & important policies.

 
 
FAQs
Terms & Policies
Helpful Articles
Submit a Support Ticket
 
 
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FAQs

What is Squarespace?

Squarespace is a website creation platform. It's DIY friendly and easy to use.

Will I need to purchase anything extra on top of the template?

You will have to purchase a Squarespace account subscription and a Domain name additional to your one off template purchase. Squarespace offers a 2 week free trial before you need to upgrade. You can also score a free Domain through Squarespace with your yearly subscription.

How much does Squarespace cost?

You can view the current rates here.

What do I use to edit the graphics?

You *may* need Photoshop to edit your template graphics, most people download a free trial for this which is available to anyone here.

Most templates come with Canva graphics included if you prefer to use these. Depending on the template, you may need to upgrade to 'Canva For Work' (a paid verson of Canva) for best results. We recommend using the 30 day free trial of this upgrade.

Please read each template description carefully to see if that particular template uses Photoshop or Canva.

Is there any coding involved?

Nope. All of our templates use DIY friendly features and you won't need to code anything! Though, if you want to add coded features, you can.

Could I hire someone to build out the template for me?

All of our templates are made with the DIY user in mind, they're easy to follow step by step instructions.

We believe that building your own template from scratch is the best way to learn how to use your website and make edits to it down the track.

But if you get stuck, submit a support ticket here and we'll do our best to help!

How long will this take me?

For some people, this process takes just a few hours. For others, it can take weeks or months.

We recommend putting aside some time to sit down and really focus on it, as you will get it done faster if you give it your full attention!

How do I view the mobile and tablet version of the demo template?

Simple - look at the demo template while on your phone or a tablet!

If you dont have a phone or tablet to view it on, you can just resize your browser window. As you make the browser window smaller you will see the site adapting to the browser size.

Can I customize the template for my business?

Yes! You can edit every part of the template including fonts, colors, layout and images. We encourage you to use the template for guidance, but edit the design to make it unique to you and your business.

Why do I have to build the template myself?

Squarespace doesn't allow for you to simply install a third-party template, so, your template will need to be built by you.

We have made the processes as easy as possible with step by step tutorial videos to show you how to build the whole thing from start to finish. We've also included the demo images and text from the template, so you can build it out exactly as the demo, then go back and easily add your own content.

Also, we believe that building the template yourself is the best way to learn how to use your website so you can make changes to it and edit it later on!

What if I don't know how to use Squarespace?

The great thing about Squarespace is that it's DIY friendly. When you purchase a tempate you get access to a Squarespace walkthrough, and everything else that you need to know to build the template and become a whiz at Squarespace!

I like the template, but can I use my own logo, colors, photos and graphics?

Totally! We encourage you to change the template to fit with your brand, and we will show you how you can add your own logo, photos, colors and graphics.

Can I Blog on my Squarespace site?

Yes! Squarespace is amazing for blogging and really simple. Every Squarespace site comes with a built-in Blog.

Can I add an e-commerce shop to my Squarespace site?

Yes! Squarespace offers a built in, simple e-commerce store function for your website. You can add it to any template.

Do you offer support?

Yes! We have free email support and can also offer hourly paid support if you need assistance with something extra.

Also, Squarespace has great live chat and email support.

Please read the support policies here.

What's your return policy?

Due to the digital nature of our products, they are non-refundable, so please make sure you have read all of the product details before you purchase.

Please read the return policies here.

Can I purchase and build this for a client?

Yup, sure thing! But it is required that you purchase a new licence for every website that you build with that design. (One purchase = One website).

Please read the Ts + Cs here.

What base templates are these designs built on?

Most of our templates are built on-top of "Brine Family" Squarespace templates, because that's the most customizable template.

Our Blogette and Transient templates are built on-top of the "Five" Squarespace template, which is great template for Bloggers.

If I already have a Squarespace site, do I need to start a new site from scratch or can I build the template on my existing site?

You can build the template on your current site and subscription, but while doing so we recommend you put your site "under construction" as there will be disruptions in your design. We show you how to create an under construction page.

Though even if you're sticking with your old site, you will esentially be starting the design from scratch. Your pages and content will still be there, but they will all have to be rebuilt / redesigned.

I have a site on Wix or Wordpress, can I transfer it to Squarespace?

Yes! And it's not as hard as it sounds. Squarespace has great articles on how to make the switch:

Transferring from Wordpress
Transferring from Wix

I read that the download link is only available for 24 hours, but I don't want to start yet / it might take me longer...

The file we send to your email after you first make a purchase is simply a PDF document that contains details on where to access your product files. This PDF document is only available for download 24 hours after you first access it, so you need to download this and save it to your computer. After you download this PDF, your actual template files are available forever, for you to use whenever you want.

If for some reason you lose access to this instructional PDF, please contact us with your order number and we can send you a new one!

 
 
 
 

policies


TEMPLATE TERMS & CONDITIONS

Each template purchase may be used for one website only. Each template must have the "Template Design by Big Cat Creative" credit at the bottom.

If you are using the template to build a design for a client, you are prohibited from claiming or promoting these website designs as your own and must retain the credit at the bottom of the website "Template Design by Big Cat Creative".

[In both above instances please feel free to add your own copyright aka: website design by __ - template design by big cat creative)]

You may not resell the design or claim the design as your own. 

You may not share the theme or any design elements we provide with anyone else.

All photographs used in the templates are sourced from free stock image websites, but we can’t guarantee that they will always be free to use. To avoid any licensing issues, you are required to replace these photographs with your own / source images yourself. We hold no liability for any image licensing issues that may occur through the use of the supplied images.

All fonts used in the Design are either built into Squarespace or downloadable. I have provided download links where necessary.

Please note that due to the design limitations of Canva, there may be some slight differences between the original template Photoshop graphics and the Canva graphics, and, some design elements provided in the Canva templates might not be as customizable as they would be in Photoshop. In most cases there’s little to no difference and almost all elements are completely customizable. If this is a concern for you, please fill out the form at the bottom of the page with the specific template you are enquiring about, and we can tell you exactly what differences or limitations there may be. Depending on the template, you may need to upgrade to 'Canva For Work' (a paid version of Canva) for best results.

You will need a Squarespace subscription and you may need Photoshop/Canva to use these templates. Please read each template description carefully to see what is needed for that particular template.

All prices are in USD.


REFUND POLICY

Due to the fact that all of our products are digital, they cannot be returned or exchanged. We cannot issue refunds after the purchase is made. Please be sure to review the template demos and features, the FAQs and support, and program requirements prior to purchasing. If you have any theme specific questions, please use the form at the bottom of the page to contact us.


TEMPLATE SUPPORT POLICY

We are here to support you throughout your Template install. Even though we’ve worked really hard to make it as simple as possible for you, we understand that there are times when you may have a few questions!

Outlined below is some information about the support we can offer while you're building your website. 

We are happy to help you with issues relating to the template itself, the install/build, the downloads, the provided files + any problems that might arise with these. 

Unfortunately, we don't have the capacity to help with general Squarespace related questions, template modifications, coding modifications or any problems that might arise from them, or any problems you are having with software.

Please understand that our Squarespace Templates are designed for DIY, you are required to build out the design yourself. Knowledge of how to use a computer well is necessary. If you don't think you're up to this task, I would suggest outsourcing a custom design or someone to help you install the template.

If you need support you must submit a ticket at the bottom of this page and we aim to get back to you within 24 hours (Mon-Fri)


TEMPLATE INSTALLATION POLICY

The Template Install Includes:

  • If you already have a live Squarespace website:

    • Adding a basic “Under Construction” page to your current website.

    • Moving all of your existing pages into the “Not Linked” section of your website.

    • Installing the Demo Template on your current site.

  • If you don’t have a live Squarespace website:

    • Transferring the Demo Template to your Squarespace account as a new website.

This install doesn’t include:

  • Adding your content to your website. This install will appear the same as the demo template, and you will be responsible for adding your own content, editing your graphics, changing images, adding your logo (etc). If you already have a live site, all of your existing pages will be put into the “Not Linked” section of your website, and new pages will be created for the template install. It is your responsibility to manually add your existing content into the new template pages.

  • Assistance with migrating from another platform, migrating pages, connecting your domain, signing up for Squarespace or anything else that isn’t related to installing the Demo template.

  • Connecting your social media accounts: This may be required on the template (eg if your template has an Instagram feed or Social links). The Squarespace Template tutorials will show you how to connect these yourself.

  • Any template or design customizations.

  • Revisions of any kind.

Important notes:

  • This is an add-on installation service and doesn’t include a template. You must purchase a template separately.

  • Once you purchase a Template and an Install service, we will send you some basic instructions and a short questionnaire so we can get started.

  • If you want us to install the template on your current live site, you will be required to give us full access (instructions on how to do this when you purchase).

  • If you want us to install the template on your current live site, your current site will not be able to stay “live” as installing the new template + style settings will cause lots of design disruptions to your existing pages. This is why we recommend an Under Construction page.

We will always do our best to have your template installed within 48 hours (Mon-Fri) but please understand that this time frame may vary and although unlikely, we can’t guarantee that it won’t take longer. If it is going to take longer than 48 hours we will be sure to let you know.

We will do our best to protect your existing site content, and it is unlikely for anything to go wrong, but Big Cat Creative cannot be held responsible for any content on your site (including pages, text, or custom code) that gets accidentally deleted or corrupted while we are Installing your new template. We recommend always backing up your site information, including custom code.

Although this isn’t likely, we can’t be responsible for any Squarespace related errors that occur while we’re working on your site that results in the loss of any of your content or other damages.

Please note that when we are installing a template onto an existing site we won’t edit anything on your existing pages BUT they will still likely change due to installing a new template and changing the style settings across your whole site. Your current live website pages will NOT look the same after we have finished installing the new template.

Big Cat Creative reserves the right to decline or cancel any installation at any time. In the event of an installation order being cancelled, Big Cat Creative will refund the full amount of the Install service. Though we cannot refund for the Squarespace Template purchased in conjunction with this order.

 
 
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helpful articles & tutorials

 
 
 
 

submit a support ticket

Please make sure you have read all of the FAQ above and have read the support policy before you submit a ticket. We aim to get back to you within 24 hours (Mon-Fri). 

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