Template Support

Need help with your template? You’re in the right place. Save yourself time by checking our FAQs and resources below for quick answers! If that doesn’t get you unstuck, submit a support ticket and we’ll get back to you within 1 business day.

Helpful Resources

Did you know we have hundreds of Squarespace guides and tutorials? Dive in and sharpen your Squarespace skills so you can become a pro at editing your website.

Blog

A Complete Guide to Unique Image Layouts in Squarespace

Create stunning image layouts in Squarespace 7.1 with overlapping blocks, image shapes, text overlays, and pinned blocks to enhance your website design.

Where to Find Free Graphics and Icons (and how to use them effectively)

Learn where to find free graphics and icons for your website, and get tips on how to create your own from scratch—perfect for DIY website builders!

Choosing the Right Fonts for your Squarespace Site

Learn how to choose, find, and apply the perfect fonts for your Squarespace website, including best practice tips to make sure your site is accessible.

A Beginner's Guide to Squarespace - Step by Step Tutorial 2024

Learn all the Squarespace basics to create your very own professional website with ease, with our ultimate Squarespace tutorial walkthrough for beginners!

Why you Need a Cookie Banner on your Squarespace Website and How to Customize it (2024)

Learn everything you need to know about Squarespace's new Cookie Banner, including why you need one on your site for GDPR compliance and how to customize it.

Crafting the Perfect Sales Page on Squarespace

Learn how to create an engaging sales page that will be sure to boost your conversions and sales with out full run down of the exact elements you need to include.

How to use Squarespace's new Pinned Blocks

Learn how to use Squarespace's newest feature, pinned blocks, to create dynamic animated layouts on your Squarespace website in just a few clicks and no code!

How to add a Shop to Squarespace - Step by Step Walkthrough (7.1 and 7.0)

Want to start a shop with Squarespace Commerce? See our step by step walkthrough for Squarespace 7.0 and 7.1 and get your online store set up quickly and easily.

Mobile Optimization: Creating Responsive Squarespace Sites

Learn how to optimize your Squarespace site for mobile users with our guide to responsive and mobile-friendly design!

How to Start a Blog with Squarespace in 2024

Do you want to start a blog? Check out this post to see how to easily start your blog using Squarespace!

How to add a Custom Color Palette to your Squarespace Website

Learn how to choose the perfect color palette for your brand and seamlessly integrate your color palette into your Squarespace website's site styles with our expert tips!

Where to Find the Best Plugins to Enhance your Squarespace Website

Want to give your Squarespace website an extra boost? Learn how with our go-to list of the best plugins for Squarespace out there!

How to Integrate Social Media with your Squarespace Site

Discover how to boost your business with social media integration on Squarespace. Connect, engage, and grow your online presence effectively!

What Squarespace Template + Version am I Using?

Want to know what Squarespace template and version you are using? Find out now with our easy-to-follow step-by-step guide.

How to Create Rounded Corners and Unique Shapes for Your Images in Squarespace (No Coding!)

Learn how to easily add rounded corners, circles, arches and other unique shapes to your images in your Squarespace site.

Squarespace 7.0, 7.1, Fluid Engine, Classic Editor - What are the Differences?

Discover the key differences between Squarespace 7.0 and 7.1, plus insights on the Classic vs Fluid Engine Editors.

How to Adjust Your Mobile Menu in Squarespace (7.1 and 7.0 Brine)

Learn how to customize your mobile menu navigation design in Squarespace 7.0 (Brine) and Squarespace 7.1. Check out our full how-to guide!

How to Pick the Best Squarespace Template for your Business

Discover how to find the best Squarespace template for your DIY website with our expert tips on how Squarespace 7.1 and 7.0 templates work and our go-to checklist.

Squarespace SEO: Boosting Your Site's Visibility with our go-to SEO Checklist

Master the art of Squarespace SEO with these simple yet effective strategies to enhance your website's search engine ranking.

How to Add a Privacy Policy and Terms & Conditions to Your Squarespace Website

Discover why adding a Privacy Policy, Terms & Conditions to your website is crucial for legal compliance and building trust with users. Get your site ready and protected!

Your Complete Guide to Squarespace Member Sites

A membership is a great opportunity to boost passive income and build trust in your community by positioning yourself as an expert and sharing your hard-earned knowledge. Follow our step by step tutorial on how to host your membership directly on Squarespace and start selling fast!

How to Host a Course on Squarespace - New Squarespace Courses Feature

Learn to host & sell online courses on Squarespace with the new Courses feature. Follow our easy guide for a seamless student experience and share your expertise!

How to Connect a Domain to Your Squarespace Website

Ready to set your site live? Remember to add your domain! Follow our easy guide and learn to connect your domain whether from Squarespace or a third-party provider.

How to Create a Sales Page or Landing Page in Squarespace and Save Money!

Learn how to save money by creating a high-converting sales page directly on your Squarespace website. We'll walk you through the process step-by-step, from building a sales page in both Squarespace 7.1 and 7.0, to removing headers and footers for a distraction-free customer experience.

How to Move From Squarespace 7.0 to Squarespace 7.1

Follow our step by step guide and best practice tips to learn how to seamlessly move your website from Squarespace 7.0 to 7.1 with Squarespace's new upgrade feature.

How to Change Your Mobile Logo in Squarespace (Squarespace 7.0, 7.1 + Fluid Engine)

Learn how to change your mobile logo in the Squarespace 7.0, 7.1 and Fluid Engine websites so that it’s different than your desktop logo with this easy step by step tutorial!

5 Awesome Features you can add to ANY Squarespace Website to Give Your Business a Boost!

We've put together a list of some awesome features that are included within Squarespace. As in: no plugins necessary, no extra steps, no extra learning curves, just an amazing all in one solution that you can add to ANY Squarespace site!

How to customize your Squarespace footer and what to include in the design

Learn how to make your website's footer work for you to keep your visitors engaged and taking action on your website. Use our footer design guide to audit your footer and make sure you have included all the essential elements!

How to remove the header and/or footer from a single page in Squarespace 7.0, 7.1 + Fluid Engine

Learn how removing the header and footer from certain pages on your website can boost your business. By eliminating distractions, you can increase conversions, sign-ups, and sales. Our tutorial provides easy steps and copy + paste custom CSS for implementing this strategy on Squarespace 7.0, 7.1 + Fluid Engine

How to backup your Squarespace website

Learn how to backup your Squarespace website and keep all your designs safe and sound. From duplicating your entire site to backing up individual pages and sections, this tutorial will guide you through the whole process step by step.

Extra Support

Work 1:1 with a member of our team to put any final touches on your website. We can help with custom coding, troubleshooting, mobile optimization and specific design changes, all for just $70 p/hour.

Hourly Support Request

Name

First Name

Last Name

Are you using one of our Squarespace Template Kits?

Yes

What is your website address?

If your website isn't live/still in trial mode, click on Settings > Site Availability > change to Password Protected > Add a password > share the password below.

Password

What can we help you with? Please explain your request thoroughly

If you would like to attach a video screencast to this form (to help explain your request) please visit Loom.com and create a free video. You can paste the video link here:

Template Install

Purchase an Install Package and our team will manually install your template right into your existing Squarespace website. So you don’t have to worry about transferring your content, subscription or domain!

Get the details

Get in touch

For support with your template, fill out the form below to open a ticket. We’ll do our best to get back to your within 1 working day. You can also email us at support@bigcatcreative.com.

If this is just a general request, please use our contact page.

Name

First Name

Last Name

Subject

Which template are you using?

Which version of Squarespace are you using?

7.0

7.1

Order Number

Please explain your problem or question thoroughly

If you are requesting support for a Squarespace Template Kit, please provide your website URL:

If your website isn't live but you want to show us something, click on Settings > Site Availability > change to Password Protected > Add a password > share the password below.

Password (if applicable)

Template Support

Helpful Resources

Check out these add-ons

Extra Support

Template Install

Get in touch

‘Gram
with us

@bigcatcreative

Template Support

Helpful Resources

Check out these add-ons

Extra Support

Template Install

Get in touch

‘Gramwith us

@bigcatcreative

‘Gram
with us